What if I get a balance bill?

Press Play if sound does not start automatically.

Review the bill closely to understand exactly how and what they are billing for. Did the bill mention “insurance paid amount(s)? If not, log into the Exemplar portal to see how your claim was processed.

Look at the EOB (explanation of benefit) to see if you as the member has a responsibility of payment.  A sample is below. If you do, please make sure you pay your portion as soon as possible.

If there is no member responsibility and no insurance payment mentioned, call the Exemplar office for more information. We will be glad to reach out to the provider for you.